9/3/2023 0 Comments Book ends ridgewood![]() ![]() We went downstairs, walked in the Disneyland-like line, taking pictures all the while (it amuses me how few of these pictures look any different–it’s not like he was posing and doing crazy things, he was just signing 1,000 books.Īnd then it was my turn. I imagined all the things I could say to him–thing I’m sure that every other fan has said to him a million times. We were all abuzz by then, even if it still took 45 minutes for us to get inside. When he parked the car behind the store, we all got the briefly glimpse of him. Geddy was still in NYC when we got online, and they gave us occasional updates as he was driven here. So I wound up, completely underdressed, standing in the cold for an hour an a half (I thought there were only 100 tickets sold, but there were actually 1000). I got to the store later than I meant to and they told me the line was already forming. I had it planned that I would get to the bookstore fairly early (the signing was at 5), get my wristband, go to the IKEA that’s near by and then come back and wait on line. So I took the day off and drove up to Ridgewood. I couldn’t imagine how else that would happen. Then my sister-in-law, a huge Rush fan herself, said, I should go just for her and I got to thinking that it would be pretty cool to sort of meet Geddy Lee. But I knew I’d have to take a day off of work and, really, was it that big of a deal? And one of them would be at Bookends bookstore in Ridgewood, NJ, just ten minutes from where I grew up (but an hour away from where I live now), I jokingly said that my teenaged self would have been there in a heartbeat. not to get it for me for Christmas.Īnd then Geddy announced he would be doing book signings. I thought it might be fun to look through, but I even told S. And, no matter how cool it was, I definitely didn’t need the $900 Ultra Limited Edition. But I didn’t really need a 7 pound coffee table book of bass guitars. When I heard that Geddy Lee would be publishing the Big Beautiful Book of Bass, I thought it was kind of neat. Book Ends clearly doesn't value me as a customer, I am only 1 person.Geddy Lee book signing I will gift the other undamaged copy that I was sent. I told him to forget it and that I would hold on to the book and try to peel the glue off of the pages. He was willing to lose a long standing customer over a $28 book.and he did. He acted as if the publisher had never had a manufacturing defect. ![]() With many other more affordable on-line options available for purchasing books, I prefer to support local, independent retailers but I'm done with this one! Finally, I was told to mail the book back with a note and he would see if "he could find another copy at home". After much discussion, I was clearly agitated at the dismissive tone of the conversation and the lack of any empathy or value shown to me as a long standing customer. but he responded saying that he mailed 500 books and no one but me has complained.well I have only had the book in my possession for about 30 minutes so I imagine that the other 500 or so folks are only just getting their copies as well. I told him the packaging was intact when the book arrived at my home and that it was clearly a manufacturing defect, I offered to e-mail photos etc. Not being satisfied, I was transferred to speak with a man who, when asked, identified himself as the decision maker in charge (owner/ manager, not sure) of the store and that he guaranteed that this book was mailed to me in perfect condition and that he is not sure what happened to the book after it left his store. ![]() I immediately called the store and was told that they don't have any additional signed copies to offer as a replacement (which I can understand) and that they do not offer refunds on signed books, regardless of the situation. One of the 2 books was damaged and had glue, I expect a manufacturing defect from the publisher, across both the top and bottom of the books pages, making it difficult to open the pages without tearing. I ordered 2 signed copies of Jimmy Carter's new book and they arrived via UPS about 30 minutes ago. After 10 years or so as a customer and purchasing more than 50 books from them via mail-order, I am done with them. Book Ends is great to do business with.until you have a problem. ![]()
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